Author Topic: Is support still alive ?  (Read 680 times)

peer

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Is support still alive ?
« on: September 01, 2014, 08:43:07 am »
I don't know what level of support normal is but there are a lot of unanswered questions and/or remarks on the different forums. I was wondering if support at Deep Software is still alive ??

Roman Novgorodov

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Re: Is support still alive ?
« Reply #1 on: September 01, 2014, 09:00:35 am »
Hello

Yes of course, we provide the tech support over email and forum.

Please note that there are possible problems with EMAIL notifications about new posts. Sometimes our SMTP server gets into BLACK list of spam filters.
Please give me link to your unanswered post and I will check.

Roman Novgorodov
DeepSoftware llc
DeepSoftware llc - The professional components for Delphi/CBuilder/.NET. The high quality custom software development.
Forums.nrCommLib.Com - DeepSoftware Tech Support Forum.

peer

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Re: Is support still alive ?
« Reply #2 on: September 01, 2014, 10:20:48 am »
Just look at your forums where there are zero replies... some date back to 2013..2011. That's why I wondered if support is alive.

peer

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Re: Is support still alive ?
« Reply #3 on: March 02, 2015, 10:11:42 am »
 >:( >:( >:( >:( >:(

Roman Novgorodov

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Re: Is support still alive ?
« Reply #4 on: March 03, 2015, 12:59:57 pm »
Hello

Please do not worry, we are still alive :-)
The new version is released today.
I have replied on your topics about Modbus issues.

Roman Novgorodov
DeepSoftware llc
DeepSoftware llc - The professional components for Delphi/CBuilder/.NET. The high quality custom software development.
Forums.nrCommLib.Com - DeepSoftware Tech Support Forum.